Policy Client conduct/Involvement, representation – Issued January 3RD 2018
Introduction – The Serenity Health programme has been developed in such a way as to enable you to feel safe, and to also protect you and others. Serenity Health endeavours to create an environment, where clients, guests and staff members are treated with trust and respect. As we are continually looking at ways to improve, Serenity Health also endeavours to involve and empower its clients by giving them a regular safe space, where they can feedback on any Serenity Health working practices. With this in mind, Serenity Health has created the following code of conduct. This policy is to set out guidelines that all Serenity Health clients will follow and adhere to. It has been written in accordance with the QUADS code of practice.
Purpose – This policy has been designed to ensure all clients, guests and staff members using, or working in Serenity Health can do so in an environment that is free from abuse, intimidation, harassment or fear of violence, and that also encourages an environment where clients, guests and staff members are safe, trusted and respected. To help Serenity Health continue to develop its working practices, by valuing all comments from clients, in light of this a community group has been set up in this rehab clinic. The community group is a safe space where you can offer feedback on Serenity Health’s working practices, so we can continue to improve and develop. To ensure that clients have clearly understood the policy, and the responsibility they have in adhering to it.
Scope – This policy applies to all clients engaging in treatment with Serenity Health.
Related policies – Client charter, complaints policy, bullying and harassment policy, client contract, confidentiality policy.
Community Group – Midweek we hold a community group where peers discuss the timetable of activities for that week. This group is an open forum during which you can discuss any issues that you may have. The Counselling Team will also use this forum to involve you in any decision-making that will affect your treatment. Any issues discussed in the community group will be raised during the next staff team meeting, and from there if necessary will be raised at the next managers meeting, to see what, or if any action can be taken. The outcome will then be presented at the next community group for further discussion. If an issue needs to be dealt with promptly, the staff member facilitating the group, will discuss it with the Counselling manager, to see what, or if any action can be taken. The outcome will then be presented at the next community group for further discussion.
One to one –
If a client does not feel comfortable exploring any issues within the community group setting, they can ask to speak to their allocated counsellor, support worker, or a member of the management team. The issue discussed will be raised during the next staff team meeting, and from there if necessary will be raised at the next managers meeting, to see what, if any action can be taken. If the issue needs to be dealt with promptly, the staff member the issue is reported to, will discuss it with the Counselling manager, to see what, or if any action can be taken. In all cases the outcome will be reported directly to the client who raised the issue.
Client Conduct Policy
The Management Team
Approved – Care Home Manager