Privacy policy

At Serenity Health LLC, the data and privacy of our customers is paramount, and we endeavour to protect our customers in every way we can. The privacy policy below details the ways in which we achieve our excellent levels of customer protection, including how data is collected and stored.

1. Information we collect from customers

Data from our customers is collected from our websites through the following channels:

1.1 Information collected via our registration forms.

1.2 Communication data from individual site visits such as website traffic, location information, and weblogs.

2. Cookies policy

In order to provide a quality service, we often need to collect information about our customers’ computers so we can tailor our output to individuals. Any data gathered is purely statistical, and is not linked to an identifying information about site visitors. Customers should be assured that no personal details will ever be shared with any other parties.

Like many other companies, we use cookies to generate data about customers’ online usage. Cookies consist of a text file which is downloaded by the user’s computer without prompt and is then placed on the hard drive. Cookies are only used to help improve the customer service experience for our clients. However, if customers do not wish to download cookies to their computer, all PCs and mobile devices have the capability of deleting and declining the download of cookies. Customers should follow the instructions of their web browser to achieve this.

3. How customer data is used

Customer data collected through the website or via a form will NOT be shared UNDER ANY CIRCUMSTANCES. We collect information through a range of channels, including contact forms, web registration forms, call-back requests or live chats, although this list is not comprehensive.

Any information provided by users for contact purposes is used for that purpose only. When requested, we will get in touch to provide guidance and advice about our services. We might also send promotional emails or messages from time to time. Customers not wishing to receive these may unsubscribe from emails using the UNSUBSCRIBE link provided at the bottom of every message.

Customers using our Alcohol Demotivator Tool will have their IP address stored on our system for 30 days only. This is necessary for customers to receive personal results, and is NOT used for any purpose other than the delivery of this service. Customers wishing to opt out of this should simply not use the Alcohol Demotivator Tool, as its use implies the acceptance of the above terms.

4. Personal data storage

4.1 We use industry-standard servers to ensure customer data is kept as safe as possible.

4.2 The transmission of online data can never be absolutely secure. As such, we cannot guarantee the absolute security of the information we collect electronically. However, we take all necessary precautions to ensure data is kept as safe as feasibly possible. Due to our inability to guarantee total safety of customer data – as security breaches can occur anywhere in between the sending of information and its reception – customers submit information to us at their own risk. Where necessary, passwords are installed on our site to address access issues. Customers are responsible for the safety of their passwords.

5. Disclosure of information

5.1 The disclosure of personal information to third parties will only occur if we are legally obligated to do so. This includes instances such as police investigation or in line with legislation to protect vulnerable children and adults.

6. Links for third parties

Some areas on our website will include links to third-party websites. We do not accept any responsibility or liability for the content and/or privacy content of these sites, so customers visit them at their own risk.

7. Access to information

In line with the Data Protection Act 1998, customers have access to any information we store about them. This can be accessed by emailing the requisite email address below.

8. Acceptance of these terms

Customers of Serenity Health accept the terms and conditions of this site by using it. In this way, if any customers do not agree with the policy, they are advised not to use it. Continued use of the site after any changes to this policy will be deemed an acceptance of the changes.

9. Getting in contact

We are happy to address any concerns or queries with regards to the above privacy policy. Please do not hesitate to get in touch at director@serenity,org.uk
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February 19, 2018

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